(CNN) — British flight attendant Kris Major has worked in aviation for over two decades. He’s seen the industry suffer and recover in the wake of 9/11, SARS and foot and mouth disease.
Now, Major’s on the front line of what he reckons is the worst aviation crisis yet: the 2022 summer of travel chaos. Major, who serves as chair of the European Transport Workers Federation’s Joint Aircrew Committee, representing European flight attendants and pilots, says flight crew are struggling.
As global travelers return to the skies in droves after a pandemic-enforced pause, airlines and airports across the world are grappling to match supply with demand.
The result is flights canceled left right and center, luggage mislaid, and travelers losing confidence in the aviation industry as a whole. In Major’s view, it’s “absolutely shambolic.”
His words are echoed by flight
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